Ordering Information

We are honoured that you have decided to proudly wear one of our rings or pendants.

Ordering is Easy!

1. Make your selection(s) on the product description page and press the "Add to Cart" button;
2. You will be automatically taken to our secure shopping cart;
3. Then, you may either:
   1. Click the "Continue Shopping" link to add more products to your shopping cart, or;
   2. Checkout and process your order.

Currency & Foreign Exchange Rates

All prices and associated costs are in Canadian Dollars (CAD). To get up-to-date Foreign Exchange Rates, we suggest you visit The Universal Currency Converter®.

Personal Information

We will require some personal information from you to allow us to process your order. This includes your:

• Name;
• Address;
• Payment information, and either;
• Agency Name and Badge / Employee Number when ordering a Member's Ring, or;
• Agency Name and Employee Number when ordering a Support Ring, or;
• Fallen Officer's Name when ordering a Survivor's Ring;

All personal information collected is kept confidential and will not be shared or sold to anybody. All information provided is transmitted to us using a secure Internet connection.

Orders placed through our web site are transmitted to us via e-mail without your Credit Card information. Credit Card information is processed separately using Secure Socket Layer (SSL)technology to ensure confidentiality.

For more information, please view our Privacy Policy.

Correct Sizing

Please ensure you order the correct ring size. 911 Unity custom manufactures each ring based on the sizing information provided by the customer. While we will happily re-size your ring, however we recommends that you have your finger professionally sized to avoid problems with your order.

Engraving

Each ring and the pendant is engraved with the Latin phrase Omnes ad Unum, meaning "All Together as One", at no additional cost.

Additional engraving is also available, at a small cost, to personalize your ring or pendant. The number of characters that can be engraved are limited due to space constraints.

Shipping Costs

The shopping cart will add the appropriate shipping charges based on your location.

Current Shipping Fees

Shipping fees to major centres is as listed below:

FedEx reserves the right to implement an additional handling surcharge for delivery to remote or rural areas. 911 Unity will contact the customer via email if the handling surcharge applies prior to any orders being processed. Expedited shipping is available at an additional fee.

International
For orders outside of Canada / USA, please contact us for the shipping charge or, if ordering via our web site, we will contact you with the shipping charge prior to processing the order.

Applicable Taxes

The shopping cart will add the appropriate taxes based on your location.

Goods & Services Tax (GST)

All Canadian residents will be subject to 6% Goods and Services Tax (GST).

Harmonized Sales Tax (HST)

For Canadian provinces subject to the Harmonized Sales Tax (HST), the final invoice will be adjusted to reflect the HST at 14%.

Provincial Sales Tax (PST)

All Quebec residents will be subject to 7.5% Provincial Sales Tax (PST).

Payment Methods

We accept American Express, MasterCard, and Visa, as well as cheques and money orders (payable to 911 Unity). Your order will not be processed until payment is received.

Please Note: Credit card statements will appear as Williams Recognition

A $100 deposit is required on all non-prepaid orders. All deposits are non-refundable after 2 business days from the date the order is received. There will be a $25 CAD charge for all NSF cheques or declined credit card transactions.

Confirmation

You will automatically receive an e-mail confirmation of your order. Please carefully review the order confirmation to ensure it is exactly what you want.

Please Note: Credit card statements will appear as Williams Recognition

Shipping & Delivery

Shipping is done via FedEx with insurance and a tracking number that will be provided to you via e-mail at the time of shipment. FedEx is the only courier that will insure jewelry in the event of loss or theft. 911 Unity does not assume responsibility for Customs delays, acts of God or any situation that may arise that may delay normal delivery.

You should expect to receive your ring / pendant 6 to 8 weeks from the time of order.

* 911 Unity reserves the right to alter any of the above statements without notice.